Payment, Returns & Custom Order Policies

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Payment Policy
Returns, Refunds & Replacements
Custom & Personalized Items
Customer-Supplied Items
Bulk, School, Team & Business Orders
Reporting an Issue
Policy Acceptance

Welcome to our policy resource center. This page covers detailed terms for our wide range of custom products, including apparel, wood/acrylic/metal engraving, custom drinkware, pet memorials, beaded accessories, bulk business orders, and customer-supplied items. We want you to feel confident in your order, so please review these guidelines carefully.

Payment Policy

Payment is required in full at the time of order placement for all standard items. For custom or bulk orders, a non-refundable deposit may be required before design work begins, with the remaining balance due prior to production or pickup. Production timelines begin once the payment has been processed and/or any necessary design proofs have been approved by the customer. Delays in payment or proof approval will result in a corresponding delay in your order's estimated completion date.

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Apple Pay and Google Pay
Secure online payment via our website

Returns, Refunds & Replacements

We take great pride in our work and want you to love your order! Since most of our items are custom-made, we do not follow a traditional retail return policy. Please review our guidelines below:

Damaged or Incorrect Items: If we made a mistake (e.g., wrong size, misspelled name on our end, or wrong item) or if your item arrived damaged, please contact us within 48 hours of delivery.
Replacement Process: We will provide a replacement for confirmed errors or shipping damage. You must provide clear photos of the damage, including the packaging.
No Refunds or Replacements For:

Customer Errors: We are not responsible for typos or incorrect names provided by the customer. Please double-check spelling before submitting your order!
Size Issues: Please refer to our size charts. We cannot replace items due to incorrect size selection for apparel.
Application Errors: We are not responsible for vinyl decals that are applied incorrectly or ruined during the user’s application process.
Normal Wear and Tear: We cannot replace items damaged by improper washing, rough use, or normal fading over time.

Apparel Care

To ensure the longevity of your custom apparel (Direct-to-Film/DTF, Vinyl, or Sublimation), please follow these instructions:

Wash inside out in cold water.
Tumble dry on low heat or hang dry (preferred).
Do not use bleach or fabric softener.
Do not iron directly over the design. If ironing is needed, iron the garment inside out on low heat.

Vinyl & Decal Application

Proper application is key for decals to last. Surfaces must be clean, smooth, and non-porous. We are not responsible for decals that fail due to textured walls, siliconed surfaces, or dirty glass. Application instructions are included with every order.

First-Time Application Courtesy

We understand that applying decals can be tricky! If you are a first-time customer and accidentally ruin your decal during application, contact us. While we don’t offer full refunds for application errors, we often provide a one-time discount code to help you order a replacement.

Custom & Personalized Items

All custom and personalized items are final sale.
Proofs are provided for all custom designs. Please review carefully for spelling, dates, and layout. Once approved, we are not responsible for errors present in the approved proof.
Color variations may occur due to screen settings and the nature of handmade processes.

Engraved Items

Wood and acrylic products are natural and handmade materials. Variations in grain, color, and texture are normal and add to the rustic-modern charm of the piece. These are not considered defects.

Customer-Supplied Items

While we handle customer-supplied blanks with extreme care, we cannot guarantee results on items not sourced by L&L Paradise Prints. We are not responsible for replacing or refunding customer-supplied items in the event of manufacturing errors or machine failure.

Pet Memorials & Photo-Based Designs

For best results, please supply high-resolution photos. We will communicate if a photo is not suitable for engraving or printing. Results depend heavily on the quality of the original file provided.

Handmade & Beaded Products

Keychain accessories and beaded items contain small parts and should be kept away from children and pets. Handle with care to ensure the longevity of the handmade assembly.

Drinkware

To maintain the integrity of custom decals and engravings, all drinkware should be hand-washed only. Do not soak or place in the dishwasher unless otherwise specified.

Bulk, School, Team & Business Orders

Bulk pricing is available for orders of 12+ identical items. Turnaround times for bulk orders may vary based on volume and will be stated at the time of the quote.

Cancellations

Orders for custom items cannot be canceled once production has begun. If you need to cancel a custom order, please contact us immediately.

Order Pickup & Shipping

Local pickup is available in Paradise, Texas. Shipping is offered via USPS or UPS. We are not responsible for delays caused by the carrier or package theft once delivered.

Reporting an Issue

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us at hello@paradiseprints.com within 48 hours of delivery or pickup. Please include your order number and clear photos of the issue. We will work quickly to make it right by providing a replacement or, if a replacement is not possible, a store credit or refund at our discretion. Issues reported after 48 hours are not eligible for replacement or compensation.

Policy Acceptance

By placing an order with L&L Paradise Prints, you acknowledge that you have read, understood, and agreed to these policies. We appreciate your support of our family business and look forward to creating something special for you!